Shipping

Where we ship

We ship to street addresses in the fifty United States and the District of Columbia. We do not ship internationally, and we do not ship to freight forwarders or reshipping services. Orders placed for an address we cannot serve are canceled and refunded under the Refunds & Returns Policy.

Processing

Order by 4 PM Pacific on a business day (Monday to Friday) and it ships the same day, once payment has cleared. Orders after 4 PM PT, at a weekend or on a public holiday ship the next business day. Occasionally an order is held for a payment or address check before it is released; we contact you if that happens.

Lot assignment happens at this point. The lot number recorded against your order is the lot physically in the parcel, and the lot record you can look up afterwards is that lot’s record.

Carriage and cost

Shipping is by a tracked carrier service. Transit is typically two to five business days once dispatched. Transit times are carrier estimates, not guarantees, and we do not control the carrier’s network.

Standard shipping is $7.95 per order. Orders of $199 or more ship free. The $199 is measured on the merchandise total after any discount (a code or volume pricing) and before tax, so a $220 order with a 10% code ($198) pays $7.95. Shipping and any sales tax for your delivery address are shown at checkout before the order is placed and before any payment is taken.

A tracking number is emailed when the parcel is collected. It can take the carrier up to 24 hours to show a first scan.

Packing and handling

Materials are supplied as lyophilized powder in sealed vials, which is stable in transit at ambient temperature. Vials are packed to protect them from impact and light. Parcels go out in plain outer packaging with no description of the contents on the exterior; the packing slip inside carries the research-use notice and the lot numbers supplied.

On arrival, store sealed vials at −20°C for long-term storage, or at 2–8°C for short-term storage, protected from light and moisture, in a facility appropriate for laboratory materials. Storage and handling after delivery are the purchaser’s responsibility.

Address accuracy

Check your delivery address before you pay. Once a parcel is with the carrier we cannot change its destination. If you spot a mistake, email support@nuuvive.com immediately: if the parcel has not been collected we will correct it, and if it has, the Refunds & Returns Policy sets out what happens next.

Delayed, damaged or missing parcels

Tracking sometimes stalls for a day or two without the parcel being lost. If tracking has not moved for three business days, or the parcel arrives damaged, incomplete or incorrect, contact us and we will open a carrier trace and resolve it.

Replacements and refunds in these situations are governed by the Refunds & Returns Policy, which is the only place those terms are stated.

Restrictions

We may decline or cancel an order where we believe a shipment would be unlawful at its destination. Determining whether receipt and possession are lawful where you are is your responsibility, as set out in section 7 of the disclaimer.